Last updated: 11th August 2020

These are the legal terms and conditions under which We supply the products (“Products”) listed on our website (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice or our Terms of Use, do not use our site.


  1. is operated by Kairn Holding Limited (“We”). We are a company registered in England and Wales under company number 11540174 and with our registered office 14 Queen Square, Bath, BA1 2HN. Our email address is
    1. We currently operate in the UK and EU countries.
    1. You may only purchase Products from us if:
      1. you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
      2. you are an authorised user of the credit or debit card used to pay for your order; and,
      3. are resident in a country that we deliver to.
    1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
    2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
    3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.
    4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
    5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
    1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
    2. We will aim to dispatch orders by "Standard delivery" within two working days of the order being placed - or sooner.
    3. For orders where "Next day delivery" is selected before midday on a standard working day, we will aim to dispatch that order during the same working day. For orders placed after midday, or on weekends / bank or public holidays, we will dispatch on the next working day or sooner if possible. 
    4. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.
    5. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
    6. You will own the Products once We have received payment in full.
    7. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
    8. Please note postcode restrictions apply.
    9. The "FREEDEL" offer is available to all authentic first-time customers on It is available within the UK only. If you request a refund or return of any or all of your order, our standard shipping charges will be deducted from the total amount repayable to you. Additional terms apply. See our Returns Policy
    10. Delivery charges and a minimum order value apply to all orders placed from the EU. The minimum order value is equivalent to 20 GBP, and the standard delivery charge of £3.95 will apply.
    11. For returns and refunds to EU customers, we will deduct the costs of handling and shipping from any final reimbursement. Other terms and conditions remain unaffected.
    1. Delivery is currently only available to UK and EU countries.
    2. For both the UK and EU, we offer a discounted flat rate of £3.95 for postage. A minimum spend of £20 is required.
    3. International delivery is not currently available.
    1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
    2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
    3. We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
    4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.
    5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
    6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
    1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.
    2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at
    3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics, shaving products or razors.
    4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. Please see our Returns Policy for further information about how to return Products to us.
    1. As an alternative to using your rights under clause 8.1, for customers in the UK you may wish to return an item using our UK returns service. For further information on returns please see our Returns Policy
    1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will:
      1. refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
      2. refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and
      3. make any refunds due to you by the method you used for payment:
    2. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
    3. 14 days after you inform us of your decision to cancel the Contract
    1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
    2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2.You must return such Products to us in accordance with our reasonable instructions and the Returns Policy, and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you.
    1. We may end the Contract at any time by writing to you if:
      1. you do not make any payment to us when it is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
      3. you do not, within a reasonable time, allow us to deliver the Products to you.
    2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6.
    3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
    1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
    2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
    2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
    3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2.
    1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
    1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
    2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
    3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
    4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
    5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
    6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
    7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
    9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
    10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales.
    1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to
    2. If you have any complaints these should be addressed in writing to Kairn by email to 
    3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
    1. Membership – Kairn Quarterly Bundle is valid for individuals residing in the UK.
    2. Process – By buying a Kairn Subscription bundle you agree to buying a bundle pack each quarter, ongoing, until such time as you decide to cancel. You can cancel at any time.
    3. Kairn Account - you must have a registered Kairn customer account and be logged in to your customer account.
    4. Availability - Kairn Subscription is available for delivery to UK and EU addresses. Please note postcode restrictions apply.
    5. The service in the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands, EU countries.
    6. Delivery - Kairn reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge.
    7. Terms & Conditions – You are responsible for using Kairn Subscription in accordance with the terms and conditions. Any breach will result in termination of your membership and no refund will be given. Kairn reserves the right to accept or refuse membership and to change any terms and conditions at its discretion. Kairn will inform you of any significant changes to these terms and conditions. All other applicable Kairn terms and conditions apply.
    8. Personal use only - Kairn Subscription is for personal use only.
    9. Delay outside of our control - Kairn will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond Kairn’s reasonable control.
    10. Termination - We may decide to terminate your Kairn account and you will be given a prorated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these terms or any applicable law, involves fraud or misuse, or is harmful to Kairn’s interests or another user.
    1. Official Kairn promotion codes entitle you to an offer on your online order from To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on for payments made by residents of the United Kingdom.
    2. Free delivery is available on our standard delivery service for all UK resident customers who placed an order on the site and enter the relevant offer code. This offer has no cash alternative, and is subject to a minimum spend. All other terms and conditions apply. We reserve the right to cancel or alter this offer at any time. 
    3. There is a minimum order value of £15 GBP for the use of discount codes. 
    4. The code DAYSLIKELAURA entitles you to 25% off your order, up to 23:59 31st August 2020 GMT. Maximum number of redemptions capped at one per customer, and 100 in total. Standard delivery fees will apply. Offer cannot be exchanged, transferred or refunded. No cash alternative available. Offer can be changed or cancelled at any point. All other service restrictions and terms remain in full force. 
    1. Gift certificates are not currently available for purchase, if you have an existing gift certificate this can still be redeemed onsite by entering the voucher that was sent to you via email at checkout.
    2. If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase
    3. If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your account for your next purchase using the same Gift Certificate code.
    4. If you have any additional questions, please contact our Customer Service team
    5. Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash
    6. We cannot replace lost or stolen Online Gift Certificates.

Captain Bobcat competition – Instagram and website

    1. We will select up to three people or companies at random from our list of followers to receive a surprise gift set from Kairn. This will be limited to our Introductory Offer or METAL+ OIL products. Delivery is included.
    2. Our process for running the free prize draw is as follows:
      1. A full list of registrants will be downloaded on the 1st October 2020
      2. Any previous winners will be excluded from the draw
      3. Using a random generator, three winners will be selected at random
      4. Winners will be notified by direct message or email up to 10 working days after the draw.
      5. Winners will have 48 hours to reply or they risk forfeiting their prize.
    3. This free prize draw is not sponsored, endorsed or administered by or in association with Instagram or any other party.
    4. No purchase necessary. To win you must be 18 years of age or older, and live in the UK.
    5. No cash alternative is offered.
    6. The winners are free to decline the offer at any time.
    7. The have a chance of winning, entrants need to enter the competition and choose to join both the Kairn and Captain Bobcat email programmes. Entrants can unsubscribe at any time.
    8. We reserve the right to withdraw or modify this offer at any time.